Shipping Policy

Thank you for shopping at Herbasrd. This Shipping Policy outlines our shipping methods, delivery times, and related information. By placing an order with us, you agree to the terms described below.

Order Processing

All orders are processed within 1-2 business days of receipt, excluding weekends and public holidays. Orders placed after 12:00 PM (UTC) on Friday or on weekends will be processed on the following business day. Once your order is processed, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address is complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact us immediately at herbasrd2@outlook.com.

Shipping Methods and Delivery Times

We offer standard shipping to most locations. Delivery times are estimates and are not guaranteed:

• Standard Shipping: 5-9 business days from the date of dispatch.
• Order Handling Time: 1-2 business days before dispatch.

Please note that delivery times may vary depending on your location, customs processing (for international orders), and external factors such as weather conditions or carrier delays. During peak seasons or promotional periods, processing and delivery times may be slightly longer.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. The exact shipping fee will be displayed before you complete your purchase. All shipping costs are calculated at checkout based on your delivery address.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery. If you have not received a tracking number within 3 business days of your order, please check your spam folder or contact us.

International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs office for information about potential charges.

Delivery times for international orders may be longer due to customs processing. We are not responsible for packages held by customs or for any additional fees charged by customs authorities.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact us at herbasrd2@outlook.com with your order number. We will investigate the status of your shipment with the carrier and work to resolve the issue. If a package is confirmed lost by the carrier, we will arrange for a replacement or refund in accordance with our policies.

Please allow at least 5 business days beyond the estimated delivery date before reporting a package as lost, as carriers may experience occasional delays.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Please include your order number, a description of the issue, and photos of the damaged or incorrect item if possible. We will arrange for a replacement or refund at no additional cost to you.

For damaged items, please retain all original packaging as it may be needed for the carrier’s investigation.

Shipping Restrictions

We are unable to ship to certain addresses, including P.O. boxes in some regions, freight forwarding addresses, and restricted locations. If we are unable to ship to your address, we will contact you to arrange an alternative or cancel your order with a full refund.

Contact Us

If you have any questions about our Shipping Policy or the status of your order, please contact us at:

Email: herbasrd2@outlook.com
We aim to respond to all shipping inquiries within 24-48 business hours.

Order Modifications and Address Changes

If you need to modify your order or change the shipping address after it has been placed, please contact us immediately at herbasrd2@outlook.com. We will make every effort to accommodate your request, but once an order has been processed and shipped, modifications are no longer possible. In such cases, the order will need to be returned according to our Return and Refund Policy.

Multiple Shipments

If your order contains items with different availability dates, we may ship them in multiple packages. You will not be charged additional shipping fees for multiple shipments of a single order. Each shipment will have its own tracking number, which will be sent to you via email.

If items in your order are on backorder, we will ship the available items immediately and ship the backordered items when they become available, at no additional shipping cost to you.

Delivery Confirmation and Signature

Most packages are delivered without a signature requirement. However, for high-value orders, we may require a signature upon delivery. If you are not available to sign for your package, the carrier will leave a delivery attempt notice with instructions for rescheduling or pickup.

We recommend providing a secure delivery address where someone will be available to receive the package. We are not responsible for packages left unattended at your request.

Shipping to Alternative Addresses

You may choose to ship your order to an address other than your billing address. However, for security purposes, we may require additional verification for orders shipped to alternative addresses. We reserve the right to cancel orders that do not pass our security checks.

Return to Sender

If a package is returned to us as undeliverable due to an incorrect address, the recipient being unavailable, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. If you choose not to have the order reshipped, we will issue a refund for the product cost minus the original shipping charges.

Processing During Peak Periods

During peak shopping periods, such as holidays and major sales events, order processing and delivery times may be longer than usual. We recommend placing orders early during these periods to ensure timely delivery. We will communicate any known delays on our website.

Carrier Selection

We work with multiple carriers to ensure reliable delivery. The carrier for your order is selected based on the destination, package size, and service level. We reserve the right to choose the most appropriate carrier for each shipment. Tracking information will be provided regardless of the carrier used.

Export Compliance

We comply with all applicable export laws and regulations. We may restrict shipments to certain countries or individuals as required by law. If your order cannot be shipped due to export restrictions, we will notify you and issue a full refund.

Shipping Insurance

All orders are shipped with carrier-provided insurance coverage up to a certain value. For orders exceeding the standard coverage amount, we may purchase additional insurance at no cost to you. If your package is lost or damaged in transit, we will file a claim with the carrier and arrange for a replacement or refund once the claim is approved.

Tracking Accuracy

While we strive to provide accurate tracking information, carrier tracking systems may occasionally experience delays or inaccuracies. If tracking shows your package as delivered but you have not received it, please:

• Check around your property and with neighbors.
• Wait 24 hours, as carriers sometimes mark packages as delivered before actual delivery.
• Contact us if the package has not arrived after 24 hours.

Holiday Shipping Schedule

During major holidays, shipping carriers may operate on modified schedules. Please be aware of the following:

• Public Holidays: Carriers do not operate on public holidays. Orders placed on these days will be processed on the next business day.
• Peak Season (November-December): Delivery times may be extended by 2-5 business days. We recommend placing holiday orders at least 2 weeks in advance.
• Black Friday/Cyber Monday: Order processing may take an additional 1-2 business days due to high volume.

We will post holiday shipping deadlines on our website to help you plan your orders accordingly.

Environmental Considerations

We are committed to reducing our environmental impact. Where possible, we use recyclable and biodegradable packaging materials. Our packaging is designed to protect your items while minimizing waste. We encourage customers to recycle or reuse packaging materials after receiving their orders.

Shipping Method Limitations

Currently, we offer standard shipping as our primary delivery method. We are exploring additional shipping options, including expedited delivery, to better serve our customers. If you have specific shipping requirements or need delivery by a certain date, please contact us before placing your order, and we will do our best to accommodate your needs within our available shipping options.

Communication Regarding Shipments

You will receive the following email communications regarding your shipment:

• Order Confirmation: Sent immediately after your order is placed.
• Shipping Confirmation: Sent when your order ships, including tracking information.
• Delivery Updates: Sent by the carrier if you opt in to their notifications.

Please ensure your email address is correct when placing your order to receive these important notifications.