Return And Refund Policy

At Herbasrd, we want you to be satisfied with your purchase. This Return and Refund Policy explains our policies for returns, exchanges, and refunds. Please read this policy carefully before initiating a return.

Return Eligibility

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• Items must be in their original, unused condition.
• Items must be unwashed and unworn.
• All original packaging, tags, and accessories must be included.
• Items must be free from odors, stains, or signs of wear.

Certain items are not eligible for returns, including:

• Custom or personalized products.
• Items marked as final sale.
• Personal care and hygiene products that have been opened.
• Gift cards.

How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at herbasrd2@outlook.com with your order number and the reason for your return.
2. We will review your request and send you a return authorization email with instructions on how and where to ship your return.
3. Pack your items securely in their original packaging, including all tags and accessories.
4. Ship your return to the address provided in the return authorization email.

Please do not send items back without first contacting us and receiving a return authorization. Unauthorized returns may not be accepted or processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (such as receiving a damaged or incorrect item). In such cases, we will cover the return shipping costs.

We recommend using a trackable shipping method for your return, as we are not responsible for items lost in transit during the return process.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to the original payment method used for the purchase.

Please note that your bank or payment provider may take additional time to process the refund and post it to your account. This timeframe is beyond our control.

Refund Amount

The refund amount will include the full purchase price of the returned item(s), minus any original shipping costs (unless the return is due to our error). Original shipping costs are non-refundable except in cases of damaged or incorrect items.

Exchanges

If you wish to exchange an item for a different size, color, or product, we recommend initiating a return for the original item and placing a new order for the desired item. This ensures faster processing and availability.

If you need assistance with an exchange, please contact us at herbasrd2@outlook.com with your order number and the item you would like to exchange for.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Please include your order number, a description of the damage or defect, and clear photos of the item and packaging. We will arrange for a replacement or full refund, including return shipping costs if applicable.

Please retain all original packaging for damaged items, as it may be needed for carrier inspection and claims.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can be cancelled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be cancelled and must be processed as a return according to this policy.

Partial Returns

If you return only some items from your order, the refund will be processed for the returned items only. The original shipping cost for the full order will not be refunded unless the return is due to damaged or incorrect items.

Non-Returnable Items

Items that do not meet the return eligibility criteria above will not be accepted for return. If you send an ineligible item, we will notify you and arrange for it to be returned to you at your expense.

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: herbasrd2@outlook.com
We aim to respond to all inquiries within 24-48 business hours.

Refund Processing Times

Refund processing times vary depending on your payment method and financial institution:

• Credit/Debit Card: 5-10 business days after we process the refund.
• PayPal: 3-5 business days after we process the refund.
• Store Credit: Issued within 1-2 business days of receiving your return.

If you have not received your refund after the estimated timeframe, please contact your bank or payment provider first, as processing times are beyond our control.

Return Condition Standards

When returning items, please ensure they meet the following condition standards:

• Ceramics and Tableware: Items must be unwashed, unused, and free from chips, cracks, or stains. Original packaging must be intact.
• Textiles: Items must be unwashed, unworn, and free from odors, stains, or pet hair. Tags must be attached.
• Candles and Home Fragrance: Candles must be unused with original packaging. Opened or burned candles cannot be returned unless defective.
• Lighting: Items must include all original components, packaging, and instructions. Electrical items must be unused.
• Stationery: Notebooks and paper goods must be unused and in original packaging.

Exchange Policy Details

If you receive an item and wish to exchange it for a different variant (color, size, or pattern), please follow these steps:

1. Initiate a return for the original item as described above.
2. Place a new order for the desired item on our website.
3. Once we receive and inspect your return, a refund will be processed for the original item.

This process ensures the fastest possible exchange, as it avoids waiting for returned items to be inspected before shipping the replacement.

Final Sale Items

Items marked as “Final Sale” are not eligible for returns, exchanges, or refunds. Final sale items are clearly marked on the product page and at checkout. Please review your order carefully before purchasing final sale items.

Restocking Fees

We do not charge restocking fees for returns that meet our eligibility criteria. However, items returned in significantly degraded condition (beyond normal inspection handling) may be subject to a restocking fee of up to 20% of the item’s purchase price. We will notify you before applying any restocking fee.

Missing Returns

If you have shipped your return but we have not received it, please contact us with your return tracking number. We recommend using a trackable shipping method for all returns. We are not responsible for items lost in transit during the return process, but we will assist you in filing a claim with the carrier.

Return Fraud Prevention

We reserve the right to deny returns or close accounts in cases of suspected return fraud, including but not limited to: returning items not purchased from our store, returning worn or used items as new, or excessive return patterns. We monitor return activity to maintain fair policies for all customers.

Return Packaging Guidelines

To ensure your return is processed smoothly, please follow these packaging guidelines:

• Use the original product packaging when possible.
• Wrap fragile items (ceramics, glass) with adequate protective material.
• Include a copy of your return authorization email inside the package.
• Seal the package securely to prevent damage during transit.
• Avoid writing on or damaging the original product packaging.

Items damaged during return shipping due to inadequate packaging may not be eligible for a full refund.

Store Credit Option

In some cases, we may offer store credit as an alternative to a refund. Store credit is issued as a digital code that can be applied at checkout. Store credit has no expiration date and can be used across multiple orders until the balance is depleted. If you prefer store credit over a refund, please mention this when initiating your return.

Return for Store Credit vs Refund

When initiating a return, you can choose between a refund to your original payment method or store credit. Store credit refunds are typically processed faster (1-2 business days) compared to payment method refunds (5-10 business days). Store credit can be used immediately upon issuance and has no expiration date.

Return Exceptions for Hygiene Products

For hygiene and personal care products, we are unable to accept returns once the product has been opened or used, unless the item is defective or damaged upon arrival. This policy is in place to protect the health and safety of all our customers. If you receive a damaged or defective personal care product, please contact us within 7 days of delivery with photos for a replacement or refund.

International Returns

For international orders, the return process is similar to domestic returns. However, please note the following:

• Return shipping costs are the responsibility of the customer, except for damaged or incorrect items.
• Customs duties and taxes paid on the original order are non-refundable.
• Returns must be shipped with a customs declaration indicating “Returned Goods – No Commercial Value.”
• Refunds will be issued in the original currency of purchase.

Return Tracking and Confirmation

We recommend using a trackable shipping service for all returns. Once we receive your return, we will send you an email confirmation. Our warehouse processes returns in the order they are received, typically within 2-3 business days of arrival. You will receive a final email notification once your refund has been processed or your exchange has been shipped.

Quality Assurance

Every return is inspected by our quality assurance team to ensure it meets our return eligibility criteria. If an item does not meet our standards, we will contact you to discuss the options available, which may include returning the item to you or offering a partial refund based on the item’s condition.