Find answers to common questions about shopping at Herbasrd. If you can’t find what you’re looking for, please contact us at hello@Herbasrdhome.shop.
Orders and Shipping
How long does order processing take?
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
How long does delivery take?
Standard delivery typically takes 5-9 business days from dispatch, depending on your location.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. The exact fee is displayed before you complete your purchase.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email. You can use this to track your package.
Do you ship internationally?
We ship to select international destinations. Customs duties and taxes may apply and are the responsibility of the recipient.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original, unused condition with all packaging and tags.
How do I start a return?
Email us at hello@Herbasrdhome.shop with your order number and reason for return. We will send you return instructions within 24-48 business hours.
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving and inspecting your return. The refund will be issued to your original payment method.
Who pays for return shipping?
Return shipping is the customer’s responsibility, except for damaged or incorrect items where we cover the cost.
Products
Are your products safe?
Yes, all our products are sourced from trusted makers and meet applicable safety standards. We do not carry counterfeit or trademark-infringing goods.
How do I care for my products?
Care instructions vary by product. Please check the product description or contact us for specific care guidance.
Can I get more product details?
Absolutely. Email us with the product name or SKU and we’ll be happy to provide additional information.
Account and Security
Do I need an account to order?
You can check out as a guest, but creating an account makes it easier to track orders and save your preferences.
Is my payment secure?
Yes, all payments are processed through PayPal’s secure payment gateway. We do not store your payment details on our servers.
Contact
How do I contact customer support?
Email us at hello@Herbasrdhome.shop. We respond to all inquiries within 24-48 business hours.