We are here to help. If you have any questions about our products, your order, or anything else, please don’t hesitate to reach out to us.
Email Support
For all inquiries, including order support, product questions, and returns, please email us at:
hello@Herbasrdhome.shop
We aim to respond to all emails within 24-48 business hours.
Order Support
If you have a question about a specific order, please include the following in your email:
- Your order number
- The email address used to place the order
- A clear description of your question or issue
Product Inquiries
For questions about product materials, dimensions, availability, or care instructions, please contact us with the product name or SKU. We are happy to provide additional details to help you make an informed purchase.
Returns and Exchanges
To initiate a return or exchange, please email us with your order number and the reason for the return. We will send you a return authorization with instructions within 24-48 business hours. Please see our Return and Refund Policy for full details.
Business Hours
Our customer support team is available:
- Monday – Friday: 9:00 AM – 6:00 PM (UTC)
- Saturday – Sunday: Email support only
Emails received outside of business hours will be answered on the next business day.
Frequently Asked Questions
Before reaching out, you may find the answer to your question on our FAQ page. We cover common topics including shipping times, return processes, and product care.
We value your feedback and are committed to providing the best possible shopping experience. Thank you for choosing Herbasrd.